How people act, their attitude towards safety and how they interact with others to perform their tasks at work significantly affects their organisation’s safety performance.
People can be the source of errors, but they are also integral to avoiding, mitigating and recovering adverse situations. Safety improvements come from understanding how people contribute to safety, considering both what goes wrong and what normally goes right.
Organisational factors can also significantly influence people’s performance, both positively and negatively. The management team are an important factor in overall safety performance and can positively contribute to safety by implementing a well-developed safety management system and fostering a proactive safety culture.
CASA video on communication(external link)
CASA video on maintenance communication(external link)
CASA resource booklet 4 on communication(external link)
CASA video on decision-making(external link)
EHEST video on decision-making(external link)
CASA video on maintenance decision-making(external link)
CASA resource booklet 7 on decision-making(external link)
FAA aeronautical decision-making(external link)
Decision-making for general aviation pilots(external link)
Decision-making for single pilot helicopter operations(external link)
CASA video on teamwork(external link)
CASA video on teamwork in maintenance(external link)
CASA resource booklet 5 on teamwork(external link)
CAA situational awareness guidance [PDF 532 KB]
CASA video on situational awareness(external link)
CASA video on information processing(external link)
CASA resource booklet 6 on situational awareness(external link)
CAA threat and error management awareness material [PDF 1.1 MB]
CASA video for engineers/maintainers - what the experts say on error management(external link)
CASA resource booklet 8 on threat and error management(external link)
ICAO threat and error management in ATC(external link)
Skybrary maintenance error management(external link)
FAA maintenance TEM presentation(external link)
Skybrary threat and error management(external link)
Skybrary video on workload management(external link)
Skybrary pilot workload(external link)
CASA video on safety culture(external link)
CASA resource booklet 2 on safety culture(external link)
Skybrary organisational culture(external link)
Skybrary commercial pressures(external link)
CAA's approach to Just Culture
Skybrary ATM shift management(external link)
Skybrary maintenance shift change/turnover(external link)
From Safety I to Safety II: A white paper(external link)
Systems thinking for safety: Ten principles - A white paper(external link)
CASA video on fatigue(external link)
CASA video - what the experts say about fatigue(external link)
FAA video on stress in aviation(external link)
CAA poster - I'M SAFE (Am I fit to fly) [PDF 211 KB]
CAA poster - I'M SAFE (Am I fit to work) [PDF 333 KB]
Alcohol consumption and medical aviation safety [PDF 170 KB]
Fatigue - obstructive sleep apnoea [PDF 414 KB]
Medical incapacitation [PDF 30 KB]
Recreational drugs [PDF 319 KB]
CASA video on spatial disorientation(external link)
CASA video on hypoxia(external link)
Skybrary aeromedical(external link)
FAA aeromedical factors(external link)
If you have any questions about this topic, email humanfactors@caa.govt.nz